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Frequently Asked Questions

Quotations

Once you've found the merchandise you're interested in, contact us and we'll provide you with a written quotation. At this stage we'll check your branding to make sure you have an accurate costing and also that the product is right for you or offer you alternatives to better suit your needs. Unsure of exactly what you're looking for? Then we're happy to suggest ideas to fit with your budget, campaign and branding.

On your quotation as well as the costs for your chosen products we also invlude any origination/set up charges and delivery charges. If we're looking at a fulfilment solution then we'll inlude this too. Quotations exclude VAT/duties but we are required by law to charge these.

Visuals & Samples

We're happy to provide you with visuals & samples to help you find the perfect item. We may ask for some samples to be returned once you have finished with them so we can reuse them and reduce the number of samples that end up being discarded.

Artwork

With all printed merchandise we will need print ready artwork, ideally as an EPS, AI or PDF file though in some cases a high resolution image will be sufficient. We would recommend supplying artwork as an EPS or AI file. We also require any text on your artwork to be outlined.

Cannot open your EPS or AI file? No problem, just pop it over to us to check your artwork for you.

Not got artwork in the correct format? We can assist with artwork redraws & outlining. Should you require this service please send over your artwork and we shall provide you with a quotation based on your requirements.

If we're printing in spot colours then we shall ask you for a pantone reference, either a coated or uncoated reference depending upon the product. For full colour we'll ask for your artwork to be set up in CMYK references but we may also be able to closely match to pantones depending upon the product.

Your Order

Once you have placed your order for your merchandise we'll get it all processed and send you an artwork proof. This shows you what your branding will look like on the finished product. The proof is used to confirm the design, print colours, logo size & position and any other relevant details. If it's not quite right then we'll get any amendments made. Once you are happy with the proof and it's approved we'll move your order into production.

Express Delivery

We have a large range of items we can deliver on express services of shorter lead times. If you have a deadline approaching, a last minute campaign or an event that slipped the net then get in touch and we'll suggest some speedy merchandise solutions.

Fulfilment & Webstores

We offer more than just merchandise... We can manage a variety of fulfilment services such as direct mail campaigns, welcome packs, stock managment and webstores. We work with you to develop a solution to meet your needs. If you'd like to discuss your current or future requirements please get in touch.

Not found the right merchandise for you?

No problem! If you've not found what you're looking for on our website, seen something somewhere else or need ideas then speak to us and we'll be happy to help find the right merchandise for you. We're not limited to the items you see online and we'll always try our harded to source wha

If you’ve seen something elsewhere or have an idea you’ve not seen anywhere then speak to us. You’re not limited to the items on our website and in our catalogue and we’ll always try our hardest to source whatever item you require.

Go Bespoke!

Looking for something that truly represents your brand? Then why not go bespoke! Whether that's a pantone matched product, bespoke items, branded packaging or a gift pack then get in touch and we'll get to work bringing ideas to life.

Price Match

Along with excellent customer service we offer competitive prices but we understand there may be times when we may need to price match. If you've a written quotation on a like for like product & branding then please let us know.

Anything we’ve missed?

If you have any other questions please email sales@essential-promotions.co.uk or call us on 0344 225 3900.